DSG Technology

Trouble Call Report Form

Please fill out the form below to get in touch with our sales representatives.
Fields with a star ( * ) are mandatory.

Your Name

Your E-Mail

Country & City

Phone Number

Country Code		Area Code		Phone No.

Your Product /

Account

		Device to Phone Mode
		* Device ID No. ( 6-digit ) * Model No. * Version (What's this)

		Pc to Phone Mode
		ITSP Account (14-digit )

Date & Time

Day :

Month :

Year :

hh : mm

Time Zone : GMT

Trouble Types

Noisy

Always busy

Cannot call out

No ring

Cut off

Slow response ( long post dialing delay) : seconds of delay

Low put-through ( low answer seizure ratio):
Times tried Times failed

Others ( Please specify reason in Remark)

For Device-to Phone call troubles, can you get it through by using regular phone ?
Yes No

Destination

Phone Number &

Contact Person

( This will help us solve the problem quickly)

Remark