DSG SoftConsole is a Window-based operator Console with multi-functions. It enables operators or receptionists to answer, handle and manage incoming calls more efficiently through their PCs. It functions not only as a console but also as an extension that contains the same features as on DSG IP Phones.

The SoftConsole is a feature-rich IP software console. Besides monitoring the status of all the extensions and CO Lines, SoftConsole provides same multi-functions as IP phones, such as Hold, Transfer, Redial, Park, Conference, Page, Voice Mail, Auto-Answer, Do-Not-Disturb (DND), Caller ID, Mute, Speed Dialing, and so on.

DSG SoftConsole enables you to monitor all the current calls status in the system. The call status is displayed with picture icons and text descriptions. With clear and active calls information, operators can easily control call-handling priority and provide the appropriate management and responses. Also, you can simply click an extension number twice to make a call or directly pick up a call that is displayed in the Park/Hold Panel list.

DSG SoftConsole is well designed to improve your operator service. This Window-based console displays immediate calls status and enables operators to handle incoming calls accurately.