DSG BlazeLink is a CTI solution enables business to develop applications to optimize workforce in a call center or contact center. Applications developed on BlazeLink for call control, monitoring, or managing are able to connecting DSG IP-PBX System to the data processing environment. With the supported tools and resources, developers are able to deliver a comprehensive solution for effective communications and better interactive experiences.

BlazeLink provides enterprise solution allowing programmers to customize applications at the agent's workstation like CRM, help desk or screen pops to meet different customers needs. Call treatment, agent quality monitoring, voice and data transfer, and status reporting function are supported by BlazeLink for desktop or server. With BlazeLink, enterprises can implement CTI quickly and cost effectively.

BlazeLink includes BlazeLink Server and BlazeLink API. BlazeLink Server connects DSG IP-PBX System with BlazeLink API. It can also manage agent monitoring and transfer event and function messages. BlazeLink API supports industry-standard ActiveX interface allowing developers to easily integrate advanced telephony features. Businesses will be able to develop applications with reduced time and complexity.