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Monitoring and Management
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Monitor all channel status from management website |
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Online status monitoring |
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Multiple Class of Service for up to 10 administrators |
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Various privileges of channels and functions |
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Playback |
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Allows multiple accesses simultaneously |
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Locate recordings using logger ID, date, time, extension,
channel name or number, trunk line, dialed number,
caller ID, customer code, agent code, department code,
tags and more. |
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Playback via sound card, LAN or phone set. Multiple
channels playback available. |
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Repeat highlighted selection, play from any location and
volume control. |
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Save calls to WAV or MP3 files. |
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Email recordings as WAV attachment |
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Tag recordings |
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Report |
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Generate report by channel, call volume, inbound and
outbound calls |
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Generate extension/channel group report by call volume,
inbound and outbound calls |
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Recording |
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Recording triggered by voltage, Vox (Hi, Mid, Low), CTI,
API, continuous, manually |
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Silence and busy tone detection |
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Storage & Backup (Optional) |
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Selectable manual backup, real-time backup, scheduled
backup |
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Backup storage device includes DAT(DD3, DD4), DVD,
CD/RW |
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Support redundancy to HD, DAT, MO, DVD RAM, RAID0,
RAID1, RAID5 |
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Support FAT, FAT32, NTFS HDD Connection Diagram |
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Redundancy (Optional) |
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Dual power supply |
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Dual archiving device |
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Disk mirror, hot swap |
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Disk array |
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